The Heel Cleat component found on all Burton Step On™ boots features two levels of connection with two different engagement positions. Position 1 is designed to accommodate for underfoot snowpack. The final heel engagement position, Position 2, is the optimal and most common riding position.
We’ve discovered a possible issue in which the Heel Cleat may not properly engage when in Position 1. While this only affects the functionality of Position 1, we strongly advise an immediate update to the Heel Cleat on your Step On boots.
Until this update has been made, please ride with the Heel Cleat engaged in Position 2.
Watch the video above to better understand how to install the new heal cleat.